MedPsyche Call Assistant

Live Agent Support System • Chicago, IL

Current Shift

Morning (6:30am-12:30pm)

Monday, December 15, 2025 at 07:30:18 AM

Opening Greeting

"Good [morning/afternoon], thank you for calling MedPsyche. This is [Your Name]. How may I help you today?"

👂 Listen for keywords: patient, appointment, insurance, business, referral

✅ SAFE TO COLLECT

  • • Name, Phone, Email
  • • Insurance carrier (name only)
  • • General service interest
  • • Preferred appointment times

❌ NEVER COLLECT

  • • SSN or Date of Birth
  • • Specific diagnoses
  • • Test results
  • • Insurance ID numbers

📞 PRACTICE INFO

  • • Phone: (312) 300-3860
  • • Hours: Mon-Fri 10:30am-5:30pm
  • • Location: Edgewater (Red Line)
  • • Web: medpsyche.com